Procedures for Patients During COVID-19

Safety First

At PhysioMira Physiotherapy the safety of our patients and our staff is paramount. We remain uncompormizing in our mission is to provide safe an effective care. We are taking every precaution to reduce the risk of transmission of COVID-19. This means we are following special procedures to protect our patients and our staff. The procedures are based on the recommendations by the Government of Ontario, the Chief Medical Office, Region of Waterloo, and the College Of Physiotherapists of Ontario.

Procedures for Patients

These are the current procedures we are following. These procedures do change from time to time based on evolving safety recommendations.

Stay home if you have ANY symptoms

Please let us know if you have any flu-like symptoms such as a cough, fever, difficulty breathing, sore throat, headache, etc.

Wear a facemask

Before you enter our clinic please put on your facemask. If you don't have one, we will provide you with one.

Check in using your phone

When you arrive in the parking lot, use your phone to check in by visiting

How we're keeping you safe

We want to assure to all our patients and visitors that we are keeping a safe environment for your in-person physiotherapy visits. We are following all guidelines provided by the Government of Ontario, Ontario’s Chief Medical Officer of Health’s, and the College of Physiotherapists of Ontario. Based on the recommendation of these governing bodies we have developed and deployed policies and procedures to reduce the risk of transmission of the Novel Coronavirus (SARS-CoV-2) and the disease COVID-19. Here is how we are changing things:

Patient flow

We have modified the patient flow so that patients are physically distanced from each other. We have restricted indoor waiting areas and are asking patients, if arriving by car, to wait outside until their room is ready for their appointment. Upon arrival at the clinic, patients can check-in through our website or call reception. We are also encouraging contactless payment using tap on the debit terminal or via online payments. Cash will not be accepted at this time. We have closed our washrooms at our clinics for visitor access, and ask that patients use the bathroom at home before departing for their visit.

Screening patients

We are screening for high-risk patients and for symptoms. The day before a scheduled appointment we are pre-screening all patients for any symptoms. Patients will also be actively screened at the time they arrive at the clinic.

Screening staff

Staff and physiotherapists are asked to self-monitor for any symptoms. Two hours before each shift all staff and physiotherapists check and report any symptoms and are actively screened. If a staff member has any symptoms they cannot report for their shift.

Enhanced cleaning

We have developed rigorous cleaning and disinfection protocols that we are following strictly. The cleaning depends on the nature of the use and surface in question. The treatments rooms are cleaned/disinfected between each patient. Items cleaned are but not limited to: treatment tables, headrest, chairs, physio machines, debit terminals, work surfaces, commonly touched areas such as door knobs, etc. In addition, once an hour, we clean/disinfect surfaces outside of the treatment rooms such as handrails, light switches, pens, door knobs, etc.

Protective equipment

Staff and therapist are wearing personal protective equipment (PPE) such as facemasks, goggles,  and gloves and have been instructed to follow proper procedures for putting PPE on and taking it off.